Salesforce Einstein
AI features built into the Salesforce CRM for predictions and automated insights.
What is Salesforce Einstein?
Salesforce Einstein adds AI capabilities across the Salesforce CRM — predicting deal likelihood, summarizing customer records, drafting emails, and surfacing next-best-action recommendations for sales and service teams.
Key features
- Predicts deal and lead conversion likelihood
- Summarizes customer and case records automatically
- AI-drafted emails and case responses
- Next-best-action recommendations for sales and service reps
Pricing
PaidIncluded on higher Salesforce plans; add-on pricing available
Verify on the official pricing page →Salesforce Einstein use cases
- 1Predict which deals are most likely to close this quarter
- 2Get an instant summary of a customer's full record before a call
- 3Draft a follow-up email directly inside the CRM
- 4Get a recommended next action for a specific customer case
Who is Salesforce Einstein for?
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