AI features built into the Salesforce CRM for predictions and automated insights.
Salesforce Einstein adds AI capabilities across the Salesforce CRM — predicting deal likelihood, summarizing customer records, drafting emails, and surfacing next-best-action recommendations for sales and service teams.
- Predicts deal and lead conversion likelihood
- Summarizes customer and case records automatically
- AI-drafted emails and case responses
- Next-best-action recommendations for sales and service reps