cresta.com
Web
What is Cresta?
Cresta listens to live customer-service calls and chats to give agents real-time coaching prompts, then rolls that data up into manager analytics on team performance and coaching gaps.
Key features
- Real-time agent coaching prompts
- Post-call performance analytics
- Contact-center manager dashboards
Pricing
PaidCustom enterprise pricing
Verify on the official pricing page →Cresta use cases
- 1Coaching agents during live customer calls
- 2Identifying team-wide coaching gaps
- 3Improving contact-center performance metrics
Who is Cresta for?
Contact centersCustomer service teams
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