Customer Support AI Tools

No-code platform for building a custom AI chatbot trained on your own website, documents, and data.

Chatbase lets teams build a GPT-powered chatbot by feeding it a website, PDFs, or other documents, then embed it on a site or connect it to channels like Slack or WhatsApp. It supports AI Actions for triggering workflows or API calls from within a conversation, plus analytics on what visitors ask. Usage is billed on monthly message credits per plan, with add-on credit packs available for teams that exceed their tier's allowance.

• Trains a chatbot on your website, PDFs, and other documents
• AI Actions let the bot trigger workflows or call external APIs
• Multi-channel deployment (website widget, Slack, WhatsApp, and more)
• Analytics on conversations and unanswered questions
• Free tier: 1 agent, 50 message credits/month
• Paid tiers add more agents, credits, API access, and integrations

AI chatbot and live chat platform for small business customer support.

Tidio combines live chat with an AI chatbot (Lyro) trained on a business's own help content, answering common customer questions automatically and handing off to a human agent for anything it can't resolve.

• AI chatbot trained on a business's own help content
• Live chat widget with human handoff
• Pre-built flows for common e-commerce questions
• Integrates with Shopify and other e-commerce platforms

No-code chatbot builder for lead generation and conversational forms.

Landbot lets teams build conversational chatbots and forms with a visual, no-code flow builder, deployable on a website, WhatsApp, or as a standalone landing page, aimed at replacing static forms with a more engaging chat-based flow.

• Visual, no-code chatbot flow builder
• Deployable on website, WhatsApp, or standalone landing pages
• Conversational forms that convert better than static forms
• Integrates with CRMs and marketing tools

Platform for designing and building AI chat and voice agents visually.

Voiceflow is a visual design tool for building AI chatbots and voice assistants, letting teams map out conversation flows, connect them to an LLM, and collaborate on the design before deploying to a website, app, or voice platform.

• Visual flow builder for designing chatbot conversations
• Connects to LLMs for dynamic, AI-generated responses
• Team collaboration on conversation design
• Deployable to websites, apps, and voice platforms

AI-powered conversational marketing and sales chatbot platform.

Drift places an AI chatbot on a company's website to engage visitors in real time, qualify leads through conversation, and book meetings automatically for the sales team without a human needing to be online.

• AI chatbot that qualifies leads through conversation
• Automatically books sales meetings from a chat conversation
• Personalizes chat based on visitor company and behavior
• Integrates with major CRMs for lead routing

No-code AI chatbot builder for Facebook Messenger, Instagram, and WhatsApp.

Chatfuel lets businesses build AI chatbots for Messenger, Instagram, and WhatsApp without code, automating customer questions, order status updates, and lead capture directly within the messaging apps customers already use.

• No-code chatbot builder for Messenger, Instagram, and WhatsApp
• AI auto-replies trained on a business's common questions
• Automated order status and FAQ handling
• Broadcast messaging to opted-in subscribers

AI-powered messaging platform for local businesses to manage customer conversations.

Podium centralizes text messages, webchat, and reviews into one inbox for local businesses, with an AI assistant that can respond to common customer questions, request reviews, and follow up on leads automatically.

• AI auto-replies to common customer text and chat messages
• Centralized inbox for texts, webchat, and reviews
• Automated review request campaigns after a purchase
• Lead follow-up automation for missed calls

No-code tool for building a custom AI chatbot from existing website content.

Wonderchat lets a business generate an AI chatbot by simply pointing it at their website or uploading documents, automatically training the bot on that content so it can answer customer questions without manual setup.

• Trains a chatbot automatically from a website URL
• No-code setup — no manual conversation-flow building required
• Embeddable widget for any website
• Handles common customer questions using existing site content

AI features built into the Zendesk customer support platform.

Zendesk AI adds automated ticket summarization, intent and sentiment detection, and an AI agent that can resolve simple customer tickets on its own, layered on top of Zendesk's existing support ticketing system.

• Automatically summarizes long support ticket threads
• Detects customer intent and sentiment on incoming tickets
• AI agent resolves simple, repetitive tickets automatically
• Suggests macros and responses to human agents

AI-powered customer success platform that scores account health and churn risk.

ChurnZero tracks product usage and engagement signals to score each customer account's health, alerting customer success teams to at-risk accounts and automating simple check-ins before a customer decides to churn.

• AI account health scoring based on usage and engagement
• Automated alerts for at-risk customer accounts
• Automated low-touch check-ins and playbooks
• Renewal and expansion opportunity tracking