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What is Zendesk AI?
Zendesk AI adds automated ticket summarization, intent and sentiment detection, and an AI agent that can resolve simple customer tickets on its own, layered on top of Zendesk's existing support ticketing system.
Key features
- Automatically summarizes long support ticket threads
- Detects customer intent and sentiment on incoming tickets
- AI agent resolves simple, repetitive tickets automatically
- Suggests macros and responses to human agents
Pricing
PaidIncluded on higher Zendesk plans; add-on pricing available
Verify on the official pricing page →Zendesk AI use cases
- 1Automatically resolve simple, repetitive support tickets
- 2Get a quick summary of a long back-and-forth support thread
- 3Prioritize tickets based on detected customer sentiment
- 4Suggest a response for a human agent to review and send
Who is Zendesk AI for?
Customer support teamsEnterprise support organizationsSaaS companies scaling support
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