Customer Support AI Tools

Enterprise voice AI platform for automating customer service phone calls.

PolyAI builds voice assistants that handle customer service phone calls for large enterprises — like banks and hotel chains — understanding natural speech well enough to resolve common requests without a human agent.

• Handles natural, conversational customer service phone calls
• Built for high-call-volume enterprise environments
• Integrates with existing enterprise phone and CRM systems
• Handles multiple languages and accents

AI customer support automation platform that resolves tickets and routes complex ones.

Forethought analyzes incoming support tickets to automatically resolve common ones, suggest responses to human agents for harder cases, and route each ticket to the agent best equipped to handle it.

• Automatically resolves common, repetitive support tickets
• Suggests responses to agents for more complex tickets
• Routes tickets to the agent best suited to handle them
• Integrates with existing helpdesk platforms

Enterprise AI chatbot that automates HR and IT service desk requests.

Leena AI is a workplace assistant that answers employee HR and IT questions, automates routine requests like password resets or leave applications, and integrates with existing HRIS and ITSM systems.

• Automates common HR and IT employee requests
• Answers employee questions grounded in company policy
• Integrates with existing HRIS and ITSM systems
• Available directly inside Slack or Teams

AI-assisted virtual receptionist and call answering service for small businesses.

Smith.ai combines AI with live human agents to answer business phone calls and website chats, screening callers, booking appointments, and capturing leads for businesses that want reception coverage without hiring in-house staff.

• AI-assisted call screening with live human agent backup
• Books appointments directly into a business calendar
• Handles both phone calls and website chat
• Custom call scripts tailored to a specific business

No-code chatbot builder for Instagram, Messenger, and WhatsApp marketing.

ManyChat lets businesses build automated chat flows for Instagram, Messenger, and WhatsApp without code, handling comment-to-DM automation, FAQ responses, and broadcast campaigns to subscribers.

• No-code chatbot flow builder for Instagram, Messenger, WhatsApp
• Comment-to-DM automation for social media posts
• Broadcast messaging to opted-in subscribers
• E-commerce integrations for order updates and abandoned carts

AI-powered guest experience platform for hotels and short-term rentals.

Duve automates guest communication for hotels and vacation rentals — pre-arrival messages, check-in instructions, upsell offers — using AI to personalize messaging and answer common guest questions automatically.

• AI-automated guest messaging and check-in instructions
• Personalized upsell offers based on guest profile
• Automated responses to common guest questions
• Digital guest portal for property information and requests

Customer support helpdesk platform with an AI agent (Freddy AI) for ticket automation.

Freshdesk is a customer support helpdesk that uses its Freddy AI assistant to automatically resolve common tickets, suggest responses to agents, and summarize long conversation threads for faster resolution.

• AI agent (Freddy) resolves common support tickets automatically
• Suggests responses for agents on more complex tickets
• Summarizes long support conversation threads
• Omnichannel support across email, chat, and social

AI-powered contact center platform for call quality monitoring and agent coaching.

Observe.AI analyzes 100% of contact center calls (instead of a small manual sample) to score quality, flag compliance issues, and identify specific coaching opportunities for individual agents.

• Analyzes every call instead of a small manual sample
• AI-scored call quality and compliance flagging
• Identifies specific coaching opportunities per agent
• Real-time agent guidance during live calls

Enterprise AI customer service agent platform co-founded by Bret Taylor.

Sierra builds custom AI agents for enterprise customer service, designed to resolve support conversations end-to-end (not just answer FAQs) while staying on-brand and handing off to humans when needed.

• End-to-end conversation resolution
• Custom-built per brand/company
• Human handoff built in
• Enterprise-grade reliability focus

AI support agent platform for consumer and enterprise customer service.

Decagon builds conversational AI agents that handle customer support across chat, email, and voice, learning from a company's existing help content and past tickets to resolve issues without human agents for common cases.

• Learns from existing help docs/tickets
• Multi-channel (chat, email, voice)
• Analytics on resolution rates
• Enterprise integrations