Freshdesk
Customer support helpdesk platform with an AI agent (Freddy AI) for ticket automation.
What is Freshdesk?
Freshdesk is a customer support helpdesk that uses its Freddy AI assistant to automatically resolve common tickets, suggest responses to agents, and summarize long conversation threads for faster resolution.
Key features
- AI agent (Freddy) resolves common support tickets automatically
- Suggests responses for agents on more complex tickets
- Summarizes long support conversation threads
- Omnichannel support across email, chat, and social
Pricing
FreemiumFreemium — paid plans from around $15/agent/mo
Verify on the official pricing page →Freshdesk use cases
- 1Automatically resolve simple, repetitive support tickets
- 2Get an AI-suggested response for an agent to review and send
- 3Summarize a long back-and-forth support conversation quickly
- 4Manage support across email, chat, and social from one inbox
Who is Freshdesk for?
Reviews
Be the first to review Freshdesk.
Discussion
Questions, tips and real-world experience with Freshdesk. To rate it, leave a review above.
Alternatives to Freshdesk
Gorgias
E-commerce helpdesk with AI agents that resolve customer support tickets across chat, email, and social.
Voiceflow
Platform for designing and building AI chat and voice agents visually.
Assembled
AI-powered scheduling and forecasting platform for customer support teams.
Privas AI
AI website representative for answering product and company questions.