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Tools/Help Scout

Help Scout

AI-assisted customer support platform with a shared inbox and help center.

helpscout.com
Screenshot of Help Scout
Web

What is Help Scout?

Help Scout combines a shared support inbox, live chat, and a self-serve help center, with AI features (Help Scout AI) that draft reply suggestions, summarize customer conversations, and auto-generate help-center articles from past tickets.

Key features

  • AI reply drafts and ticket summaries
  • Shared inbox plus live chat and help center
  • Simple, lightweight setup for small teams

Pricing

Freemium

Free trial, paid plans from ~$25/user/mo

Verify on the official pricing page →

Help Scout use cases

  • 1Customer support ticket management
  • 2Self-serve help center content
  • 3Small business live chat

Who is Help Scout for?

Customer support teamsSmall and mid-size businessesSaaS companies

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Discussion

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