Help Scout
AI-assisted customer support platform with a shared inbox and help center.
helpscout.com
Web
What is Help Scout?
Help Scout combines a shared support inbox, live chat, and a self-serve help center, with AI features (Help Scout AI) that draft reply suggestions, summarize customer conversations, and auto-generate help-center articles from past tickets.
Key features
- AI reply drafts and ticket summaries
- Shared inbox plus live chat and help center
- Simple, lightweight setup for small teams
Pricing
FreemiumFree trial, paid plans from ~$25/user/mo
Verify on the official pricing page →Help Scout use cases
- 1Customer support ticket management
- 2Self-serve help center content
- 3Small business live chat
Who is Help Scout for?
Customer support teamsSmall and mid-size businessesSaaS companies
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