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Tools/Kustomer

Kustomer

AI-enhanced customer service platform with a unified conversation timeline.

kustomer.com
Screenshot of Kustomer

What is Kustomer?

Kustomer is a customer service platform that unifies conversations across email, chat, phone, and social media into a single timeline, with AI features for automatic ticket routing, sentiment analysis, conversation summarization, and reply suggestions, aimed particularly at ecommerce and retail brands.

Key features

  • Unified omnichannel conversation timeline
  • AI ticket routing and sentiment analysis
  • AI-generated reply suggestions
  • Deep ecommerce/retail data integrations

Pricing

Paid

Per-agent subscription pricing, quoted based on plan tier and feature set.

Verify on the official pricing page →

Kustomer use cases

  • 1Omnichannel customer support
  • 2Automating repetitive ticket routing
  • 3Personalizing support with order history
  • 4Reducing average response time

Who is Kustomer for?

Ecommerce and retail brandsCustomer support teams

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